Management Plan

Management Plan for Ipplepen Private Hire Secure Dog Walking Park

1. Introduction

This management plan outlines the operational procedures for our private hire secure dog walking park. The aim is to ensure the safety and enjoyment of visitors and their dogs, while maintaining security, cleanliness, and efficiency. The park will operate as a self-service facility, monitored by CCTV, with access granted via a padlocked gate and key code system.

2. Objectives

• Provide a safe, secure, and clean environment for dog owners to walk and exercise their dogs.
• Ensure all visitors are registered and able to access the park via secure means.
• Monitor the park for safety and security using CCTV.
• Offer an easy-to-use booking and access system, including automated daily key code distribution.

3. Security Measures

3.1 CCTV Monitoring

• CCTV cameras will be installed at key points around the park, including the entrance and exit, parking area, and within the walking area itself.
• The system will record 24/7 to monitor the safety of users and prevent unauthorised access.
• Footage will be stored securely for a minimum of 30 days and reviewed if necessary in the event of any incidents.
• Signs will be placed at the park entrance informing visitors that the area is under surveillance.

3.2 Padlocked Gate with Key Code Entry

• A secure padlock system will be installed at the entrance gate, with daily access provided via a unique key code.
• The code will change daily to ensure limited access only to those with confirmed bookings.
• Regular maintenance and testing of the gate lock will be conducted to ensure functionality.

4. Booking and Access System

4.1 Online Booking Platform

• An online booking system will allow users to reserve time slots at the park. The system will:
• Allow users to select their preferred time.
• Automatically limit the number of bookings per day to prevent overcrowding.
• Send an email confirmation to the user, containing the date and time of their booking and the key code to access the park for that day.

4.2 Email Confirmation and Key Code Distribution

• Upon confirming a booking, the system will send the unique daily key code for entry.
• The key code will be automatically emailed to the user the day of their reservation, ensuring only those with confirmed bookings can access the park.
• In the email, users will receive:
• The key code for the day.
• Information on how to operate the padlock system.
• Terms of use, including park rules and safety guidelines.
• A reminder to secure the gate after entry and exit.

4.3 Cancellation and Refund Policy

• Users can cancel or amend bookings up to 24 hours before their reserved time.
• Refunds will be provided if cancellations are made within the policy period.

5. Safety and Cleanliness Protocols

5.1 Park Rules

• Clear signage at the park entrance will list rules, including:
• Maximum dog limits per booking.
• Requirement to clean up after dogs.
• Leash laws for entering and exiting the park.

5.2 Waste Management

• Waste bins will be located throughout the park, and users will be reminded to pick up after their pets.
• Regular waste collection will be scheduled to maintain cleanliness and prevent unpleasant odours.

5.3 Regular Maintenance

• Daily checks will be conducted to ensure the park is clean, safe, and secure.
• Weekly maintenance checks will assess the condition of fences, gates, and general infrastructure.

6. Incident Reporting and Response

6.1 Incident Reporting

• Visitors will be provided with contact information in case of emergencies, safety concerns, or any incidents while using the park.
• A simple online incident report form will be available on the park’s website for users to report any issues.

6.2 Emergency Protocols

• In the event of emergencies (e.g., a dog fight, injury, or unauthorized access), CCTV footage will be reviewed, and local authorities will be notified if necessary.
• The gate lock and padlock system will be checked and reset immediately if tampered with or damaged.

7. Pricing and Revenue Management

7.1 Pricing Structure

• The park will offer flexible booking options, including hourly and half-hour bookings.
• Discounts may be offered for frequent users or memberships to encourage regular bookings.

7.2 Payment Processing

• Payment will be processed at the time of booking through a secure online platform.
• Receipts will be automatically generated and sent to the user via email for record-keeping.

8. Customer Service and Support

8.1 Customer Communication

• We will be available via phone or email during business hours to assist with bookings, access issues, or general inquiries.
• Automated responses will be set up for common issues.

8.2 Feedback and Improvement

• After each visit, users will be encouraged to provide feedback via an online survey to help improve the park’s services and features.

9. Marketing and Promotion

9.1 Website and Social Media

• The park will maintain a user-friendly website for bookings, park rules, and updates.
• Social media platforms will be utilised to share news and customer testimonials to drive engagement.

10. Review and Evaluation

• This management plan will be reviewed every six months to ensure its effectiveness and to make necessary adjustments based on user feedback, incident reports, or any operational challenges.

By implementing this management plan, the private hire secure dog walking park aims to provide a safe, enjoyable, and hassle-free experience for dog owners, while maintaining the highest standards of security, cleanliness, and customer satisfaction.